Cancelling and refunds.

How to cancel

Sign in to ShiftSync, open Profile → Subscription, and choose “Manage or cancel subscription.” That takes you to your Stripe billing portal, where you can cancel in about a minute — no email to write, no retention maze, no phone call.

Cancelling stops the next charge. It doesn't delete your account, and you can restart a subscription later from the same place.

The trial rule

Every new subscription starts with a 7-day free trial, and a card is required to start it. Cancel any time before day 7 ends and you are never charged — not a partial charge, not a “processing fee,” nothing.

If you cancel during the trial, you keep full Plus access until the trial ends on day 7.

After a charge

Forgot to cancel and got charged? Cancel right away — your Plus access continues until the end of the period you paid for, and you won't be charged again.

Refunds are handled case by case. If the charge genuinely wasn't fair — a duplicate, a charge after you cancelled, a trial that converted while the site was down — email us and we'll refund it. Email hello@myshiftsync.com with the address on your account and we'll take care of it, no questions asked beyond finding the charge.

Annual plans

The same rules apply to the $79/year plan: cancel before day 7 ends and pay nothing; cancel after and access runs to the end of the paid year. If you meant to cancel before your first charge and missed it by a day or two, email us — we'd rather refund you than keep money you didn't mean to spend.