Contact
Talk to a human.
ShiftSync is built and run by one person — Symone Gates, in Texas. Support email goes to her, not a ticket queue.
Email support
For anything at all — billing, your plan, a bug, a feature you wish existed:
hello@myshiftsync.comAnswered within 2 business days, usually much faster.
Before you write — the fast answers
How do I cancel my trial or subscription?
Sign in, then go to Profile → Subscription and choose “Manage or cancel subscription.” It takes about a minute and you keep access until the end of your trial or paid period. Full details are on the cancelling and refunds page.
Read the cancelling and refunds pageWhere did my sleep plan go?
Your plan saves to your account when you're signed in — it isn't tied to one browser or device. Sign in on any device and your schedule, sleep log, and settings are all there.
I was charged after my trial. What now?
If you cancelled before day 7 ends you should not have been charged. Email us and we'll sort it out. Refund requests are handled case by case — see the refunds page for exactly how it works.
See how refunds workBilling help
Subscriptions are handled by Stripe. To update your card, download invoices, or cancel, sign in and open Profile → Subscription — the manage button takes you straight to your Stripe billing portal. If anything looks wrong on a charge, email hello@myshiftsync.com and we'll make it right.